ProShip System Features - Customer Service Guide

Last Updated: 2026-02-25 14:48:54

Application: ProShip E-commerce Platform (https://app.proship.co.th)

Purpose: Help customer service understand what users can do in each section

Quick Overview

ProShip is a comprehensive e-commerce platform with 10 main sections. Users can manage their entire online business from product catalog to customer relationships.

Main Features by Section

สินค้า (Products)

What users can do:

• Create and manage product listings\n- Upload and organize product images\n- Set pricing and inventory levels\n- Organize products into categories\n- Bulk edit multiple products\n

Common user issues/questions:

• How to upload product images\n- Setting up product variations\n- Managing inventory levels\n- Product not appearing in search\n\n### ลูกค้า (Customer/CRM)

What users can do:

• View and manage customer profiles\n- Track customer order history\n- Analyze customer behavior patterns\n- Manage customer communications\n

Common user issues/questions:

• Finding customer order history\n- Updating customer information\n- Exporting customer data\n\n### การจัดส่ง (Shipping)

What users can do:

• Configure shipping methods and rates\n- Generate shipping labels\n- Track package deliveries\n- Manage shipping zones and rules\n

Common user issues/questions:

• Configuring shipping rates\n- Printing shipping labels\n- Tracking order delivery status\n- Setting up shipping zones\n\n### นำเข้าไฟล์ (Import Files)

What users can do:

• Upload bulk data via CSV/Excel files\n- Import product catalogs\n- Validate data before import\n- Review import results and errors\n

Common user issues/questions:

• CSV format requirements\n- Import errors and validation\n- Bulk product updates\n- Template download issues\n\n### TikTok SOF (TikTok SOF)

What users can do:

• Connect TikTok Shop account\n- Sync products to TikTok marketplace\n- Manage TikTok orders and fulfillment\n- View TikTok sales analytics\n

Common user issues/questions:

• Connecting TikTok account\n- Product sync problems\n- TikTok order processing\n- Commission and fees questions\n\n### รายงาน (Reports)

What users can do:

• Generate sales and revenue reports\n- Analyze product performance\n- Export data for external analysis\n- View customizable date ranges\n

Common user issues/questions:

• Generating sales reports\n- Exporting data for accounting\n- Understanding analytics metrics\n- Date range selection\n\n### การตั้งค่า (Settings)

What users can do:

• Configure account preferences\n- Manage payment and tax settings\n- Set up user permissions\n- Configure API integrations\n

Common user issues/questions:

• Payment method setup\n- Tax configuration\n- User permission management\n- API key generation\n\n### ติดต่อเรา (Contact Us)

What users can do:

• Submit support requests\n- Access help documentation\n- Contact customer service\n- View FAQ and tutorials\n

Common user issues/questions:

• Submitting support tickets\n- Response time expectations\n- Escalating technical issues\n\n### Pickup (Pickup)

What users can do:

• Schedule product pickups\n- Manage pickup locations\n- Track pickup status\n- Coordinate with delivery partners\n

Common user issues/questions:

• Scheduling pickups\n- Pickup location setup\n- Driver contact information\n- Pickup fees and charges\n\n## Important Notes for Customer Service

User Account Types

• Demo account: proshipdemo@hotmail.com (limited features)
• Full seller accounts: Complete access to all features
• Different permission levels may apply

Common Support Scenarios

1. Login/Access Issues - Check account status and permissions
2. Product Upload Problems - Guide to import files section
3. Order Management - Most functions in shipping section
4. TikTok Integration - Specialized TikTok SOF section
5. Report Generation - Reports section for analytics
6. Payment/Settings - Settings section for configuration

Troubleshooting Tips

• Clear browser cache if pages don’t load
• Check internet connection for file uploads
• Verify account permissions for restricted features
• Use import templates for bulk operations
• Contact technical support for API integrations

Platform Capabilities Summary

• Multi-channel selling (TikTok integration)
• Inventory management (products section)
• Customer relationship management (CRM section)
• Logistics support (shipping & pickup)
• Business analytics (reports section)
• Bulk operations (import files)

This guide is based on system analysis. Actual user experience may vary based on account type and permissions.